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Frequently Asked Questions

Q5 - My Q5 remote has battery life / charging problems

Rechargeable batteries have a life expectancy of around 4 years, unfortunately we no longer supply replacement batteries as the Q5 student devices were discontinued in 2010/2011.

However, you may be able to achieve some improvement by doing the below steps. If problems persist, you may need to explore other options such as purchasing 3rd party replacement cells.

  1. Reset the Q5 using a pin or paperclip. The reset hole is found in the gap between the power switch when in the off position. Once reset, turn on the Q5 and enter your new Session ID.
  2. Place back on charge for 2 hours and test. 

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