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Frequently Asked Questions

Error Message: "The USB host cannot be detected" when I try to start a presentation

If you see this message:

  1. Click OK to this message, close the Presentation Setup window, and remove your USB host.
  2. Wait 5 seconds, and plug your host back in.
  3. Wait a further 10 seconds and then click Start Presentation again.

If the problem persists, ensure that there is no USB security software on your system. If so, please contact your IT / network administrator to whitelist the device(s).

Further information specific to USB host type below may also be relevant.

Red host users

If you have the red USB host, the drivers may not be installed. Newer versions of Actionpoint install these drivers automatically, so first, try installing the latest version of the software. 
(See: How do I install the software?)

If you are on the latest version of the software already, or if the drivers do not install, please install the drivers manually.
(See: How do I install the drivers for the red USB host?)

Black host users

Please re-flash your USB RF host to rectify.
(See: How do I update the firmware on the USB host?)

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