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Frequently Asked Questions

Q6 - My remote shows "Login Denied" or shows a very long Session ID

1. Plug in your USB host.
2. Click the Qwizdom Tools tray icon at the bottom right of the WIndows taskbar
3. Select Utilities > Remote Assignment
4. In the Remote Assignment window, enter the sticker number shown at the top of the Q6 remote as the “Starting Remote Number”. If your Q6 does not have a sticker number, leave this as “1″.
5. Click “Detect”. Your Session ID will now be displayed.
6. Click “Start”. Turn on your Q6 remote. It should now join the session correctly and the specified remote number should be present at the top right of the Q6 screen.

If problems persist, please submit a support ticket.

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