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Frequently Asked Questions

I can't activate the software.

If your key is valid and has activations remaining: Automatic activation may not work if you are behind a proxy server or if your firewall or security system is blocked communication with our activation server. In this case, you have two options:

A. Follow the steps to activate via another method (via website is fastest and recommended)


B. Enter your proxy credentials as follows:

  1. Click the “Qwizdom Tools” tray icon in your notification/tray area
  2. Click Preferences > Preferences
  3. Click the Proxy tab and enter your credentials.
  4. Try activating.
  5. If activation still fails, we are still unable to communicate with the internet, so please follow the steps to activate via another method (via website is fasted and recommended).

If you receive an error message during activation: Your key may not be valid or you have no activations remaining. Submit a ticket and we’ll see what we can do to help.

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