Frequently Asked Questions
How do I join handsets to another kit?
(Also consider: Using multiple hosts)
To use remotes from different sets with only one USB host, you will need to change the Session ID on each remote.
When joining kits of remotes together, you have the option to renumber them manually, or let the software deal with numbering automatically as and when remotes connect. If having set remote numbers is important to you, follow the steps below. Otherwise, skip straight to the "Hardware Links" section below.
If you have sets with mixed red and black USB hosts / receivers, we recommend joining all remotes to a black host, as the red host does not support newer devices or newer firmware.
Having set remote numbers is not important to me:
Skip straight to the "Hardware Links" section below to quickly re-assign your hardware.
I have the black USB Host. Having set remote numbers is important to me.
Your remotes must also match the following criteria, otherwise they will not save their numbers. See the section "I have a red USB host" if that is the case.
You must have any of the following:
Note that the numbers you set will save on the devices themselves and will remember their set IDs even on different computers.
I have the red USB Host. Having set remote numbers is important to me.
Follow these steps if you have a red USB host or if your remotes do not match the criteria for the black USB host.
Instead, you will have any of the following
Note that the numbers you set are computer-specific. You will need to repeat these steps on each computer you wish to use your hardware on.
Windows Users
Mac Users
Hardware Links:
To use remotes from different sets with only one USB host, you will need to change the Session ID on each remote.
When joining kits of remotes together, you have the option to renumber them manually, or let the software deal with numbering automatically as and when remotes connect. If having set remote numbers is important to you, follow the steps below. Otherwise, skip straight to the "Hardware Links" section below.
If you have sets with mixed red and black USB hosts / receivers, we recommend joining all remotes to a black host, as the red host does not support newer devices or newer firmware.
Having set remote numbers is not important to me:
Skip straight to the "Hardware Links" section below to quickly re-assign your hardware.
I have the black USB Host. Having set remote numbers is important to me.
Your remotes must also match the following criteria, otherwise they will not save their numbers. See the section "I have a red USB host" if that is the case.
You must have any of the following:
- Q2 remotes with or above firmware version 1.41
- Q4 remotes with or above firmware version 1.34
- Q6 remotes
Note that the numbers you set will save on the devices themselves and will remember their set IDs even on different computers.
Windows Users
Mac Users
- Insert your USB Host
- Click the Qwizdom Tools icon (found at the bottom right of the taskbar)
- Click "Utilities" and click "Remote Assignment..."
- Enter the starting remote number you wish to start renumbering from
- Tick "Auto-Increment Remote Number" if you are numbering more than one remote in order
- Click "Detect". Your Session ID should be detected. Or, you can over-ride the ID by typing in a new one should you wish to set up remotes on a different host you do not currently have access to.Click "Start".
- Now turn on the remotes in the order you wish. See the "Hardware Links" section below for instructions specific to your hardware.
- To finish, click "Stop". Your remotes will automatically turn off, assuming they did not enter power-save mode. Any remotes in power-save mode will need to be turned off manually.
Mac Users
- Insert your USB Host
- Click the Qwizdom Tools icon (found at the top right of the screen)
- Click "Utilities" and click "Remote Preferences"
- Select the "HID RF Host (Black Base)" option.
- Click "Assigned Fix Remote IDs..."
- Read the message and ensure it applies to you. Click Continue.
- Enter the starting remote number you wish to start renumbering from
- Tick "Auto-Increment Remote Number" if you are numbering more than one remote in order
- Click "Start".
- Now turn on the remotes in the order you wish. See the "Hardware Links" section below for instructions specific to your hardware.
- To finish, click "Stop" and then click "Done". Your remotes will automatically turn off, assuming they did not enter power-save mode. Any remotes in power-save mode will need to be turned off manually.
I have the red USB Host. Having set remote numbers is important to me.
Follow these steps if you have a red USB host or if your remotes do not match the criteria for the black USB host.
Instead, you will have any of the following
- Q2 remotes below firmware version 1.41
- Q4 remotes below firmware version 1.34
- Q5 remotes
Note that the numbers you set are computer-specific. You will need to repeat these steps on each computer you wish to use your hardware on.
Windows Users
- Insert your USB Host
- Open the Qwizdom Connect or Qwizdom Actionpoint applications
- Click "Remote Configuration"
- Tick "Using Q4 remotes older than 1.34". This also applies to using Q2 remotes older than 1.41 and all Q5 remotes.
- Click "Assign"
- Select your host from the "Host" dropdown. Your Session ID will be automatically detected.
- Click "Start".
- Now turn on the remotes in the order you wish. See the "Hardware Links" section below for instructions specific to your hardware.
- To finish, click "Stop", then click OK. Your remotes will automatically turn off, assuming they did not enter power-save mode. Any remotes in power-save mode will need to be turned off manually.
Mac Users
- Insert your USB Host
- Click the Qwizdom Tools icon (found at the top right of the screen)
- Click "Utilities" and click "Remote Preferences"
- Check the box "Using Q4 remotes old than version 1.34"
- Select the correct host version that applies to you.
- Click "Assigned Fix Remote IDs..."
- Click Start to the message that appears.
- Now turn on the remotes in the order you wish. See the "Hardware Links" section below for instructions specific to your hardware.
- To finish, click "Done". Your remotes will automatically turn off, assuming they did not enter power-save mode. Any remotes in power-save mode will need to be turned off manually.
Hardware Links: